Job summary

End User Support

  • Primary deskside support and answer both internal and external user enquires on IT Services
  • Assist End User to setup and configure Mobile and PC applications
  • Need to work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.
  • Provide emergency standby support for Ad Hoc IT issue and Executive Support
  • Provide end user devices maintenance, i...

End User Support

  • Primary deskside support and answer both internal and external user enquires on IT Services
  • Assist End User to setup and configure Mobile and PC applications
  • Need to work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.
  • Provide emergency standby support for Ad Hoc IT issue and Executive Support
  • Provide end user devices maintenance, installation and configuration on both hardware and software
  • Provide level 1 end-user End User device & application problem diagnosis and resolution
  • Provide Microsoft office 365, business productivity tools, consulting and support
  • Provide standby support for video conference
  • Setup and configuration MS Team room
  • Handles PC hardware / software upgrade to maintain a good working environment for users.
  • Implements notebook hard disk encryption and PC hardening per corporate guidelines
  • Support on office relocation
  • PC product evaluation

Asset Management

  • Updates fixed asset system and IT asset inventory upon change.
  • Updates Active Directory records promptly.
  • Conducts hardware and software inventory check annually.
  • Software and hardware maintenance, including conference room equipment and mobile device

Miscellaneous Tasks and Projects

  • Supports BCP, disaster recovery plan and the annual drill exercise. Works with all concerned parties to ensure systems readiness for BCP / drill. Completes tasks and projects smoothly and on schedule.

Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements..

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