Job summary

We are looking for an IT Support Engineer to join our team to handle client support issues. Ie manage client support demands end to end , from initiation / communication with the client , analysis of the demand , resolution in partnership with the product and the development team.

You will act as a Level 1/2 interface for clients and banking counterparties and will be a trusted partner, representing business in front of clients.

Numerous cross-domain projects will allow you to gro...

We are looking for an IT Support Engineer to join our team to handle client support issues. Ie manage client support demands end to end , from initiation / communication with the client , analysis of the demand , resolution in partnership with the product and the development team.

You will act as a Level 1/2 interface for clients and banking counterparties and will be a trusted partner, representing business in front of clients.

Numerous cross-domain projects will allow you to grow and gain experience on scripting, system administration and other DevOps practices.

You will report to the lead support engineer.

You will get hands on experience with an industry leading financial technology company and work with a dynamic team across multiple industries.

Responsibilities
* Actively monitor the platform, leveraging and improving existing log collection and alerting tools
* Be the first point of contact with Buy-Side and Sell-Side clients
* Identify and troubleshoot incident to ensure prompt system recovery
* Create and follow up on tickets in collaboration with product and technical teams
* Perform and improve morning checks ensuring application stability and reliability before market hours

Skills
* Min. 3 years experience in an Application / IT support position (Client interaction ,
problem tracking and resolution
* Solid system administration and scripting skills (bash, Python)
* Experience in supporting connectivity layer (FIX is a plus)
* Knowledge of AWS or any other public cloud offering is a plus
* Experience in using, implementing log collection tools such as Kibana, Splunk is preferred
* Good command of system documentation best practices using Atlassian suite
* Good analytical, problem solving and decision making skills
* Excellent verbal and written communications skills are essential (English)
* Client focus - Ability to communicate with external counterparties (email and verbal)

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