Desktop Support Manager - leading bank - up to HKD 50K monthly

Salary
HK$480000 - HK$600000 per annum + year end bonus
Location
Hong Kong
Type
Permanent
Workplace
On-site
Published
Mar 26, 2024
Contact
Ref
BBBH146218_1711437869

Responsibilities

* Work with Deskside Management Services (DMS) team to resolve VIP user's issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, EDR/XDR, MDM, Mobile Apps, Virtual Patching, Encryption, OS patch/update, printing, Webex/MS Teams.

* Perform technology regular tasks such as generate reports, technical setup, review, sizing/optimization, update/upgrade, performance reporting, permission review of various end user systems

* Documentation preparation such as baseline document, operation guideline, standard form.

* Communicate with vendors for product updates, life cycle management, pricing, ordering, delivery and charging back to user departments.

* Assist manager to evaluate technologies such as new hardware/services, MS O365/M365, Sharepoint

* Work with other deskside and endpoint team members on Anti-Virus, DLP, APT, encryption, virtual patching tasks.

Requirements

* Bachelor's degree in Computer Science or related field or equivalent work experience.

* Minimum 4 years of working experience on VIP support on endpoint technologies in an environment with around 30 users.

* Very strong communication and problem solving skills.

* A good team player * Very fluent in spoken Cantonese/English and written English.

* Good understanding of endpoint technologies such as MS Windows workstation, MS Office, O365/M365, MDM.

* Expected to work off hours on demand

* Preferred:

* Previous working experience in local banks

* ITIL certification

* Cyber Security training with CISSP/CISA certification

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