Customer Service Officer - Life Insurance (1-year Contract)

Salary
HK$20000 - HK$25000 per month
Location
Hong Kong
Type
Both
Workplace
Hybrid
Published
Apr 29, 2024
Contact
Ref
BBBH146061_1714361364
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Job Description

  • Handle customer enquires via inbound call
  • Collect customer feedback and suggest ways to improve overall satisfaction
  • Draft procedures and processes to improve existing operating practices
  • Express concerns and suggestions regarding employee satisfaction
  • Timely and correct follow-up on customer enquiries

Requirements

  • High diploma or above, University graduate preferred
  • Minimum of 1-2 years work experience in customer service within financial institutions, preferably in the insurance sector.
  • IIQE papers 1, 3 & 5 is an advantage.
  • Excellent customer service and telephone manners
  • Good language and communication skills
  • Proficient in Cantonese, English, and Mandarin
  • Immediate availability is highly preferred

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