Ibank Junior Desktop Support - up to HKD 40K monthly

HK$360000 - HK$450000 per annum + year end bonus
Hong Kong
May 3, 2024
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General Responsibilities include:

  • Delivering a client focused service experience for technology user queries in a professional and timely manner while demonstrating the highest standards of written and verbal communication, in both a trading and non-trading environment.
  • Hold customer training and education sessions on new technology products and initiatives.
  • Provide general technology support via a walk-up desk and build relationships with your clients
  • Ownership of technology problems or requests until satisfactorily resolved.
  • Working with Shared Service Centres, Problem Management and other technology teams to deliver continual service improvement and ensure business requirements are being met.
  • Deliver smaller operational projects daily, such as staff moves, software deployments or hardware rollouts.
  • Build and deploy PCs and Laptops, including asset management tasks.
  • Liaising with external vendors for support or maintenance work.
  • Willingness to understand local IT compliance and work with the teams to ensure obligations are met, including business continuity and external exchange requirements and audit items.
  • Ability to work well under pressure, multi-task and work effectively with minimal supervision.
  • Provide regular status updates to clients, stakeholders, and management during troubleshooting efforts.
  • Ability to perform local communications room support and maintenance.

Basic technical responsibilities:

  • Providing high level support of the Microsoft Windows 10 SOE, and Office 365.
  • Working knowledge of Microsoft Active Directory and Microsoft Exchange.
  • Ability to support and troubleshoot issues with technologies: including but not limited to: Windows Desktop, Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (VPN), Telephony (BT Dealing Consoles/Cisco VoIP phones/Voice Recording) and corporate iPhone and BYOD offerings.
  • Sound knowledge of Desktop, LAN, peripheral device installation and support is essential.
  • Familiarity with iPhone and iPad client, Android, and the associated management software.
  • Ability to acquire knowledge of business applications to increase career development.
  • Familiar with Data Centre technologies and processes.
  • After hours/weekend support may be required. This may include but not limited to activities such as power downs, business continuity testing, software releases, floor moves.
  • Basic understanding of Market Data applications such as Bloomberg, Reuters, EBS, Factset.
  • Excellent analytical, problem solving, interpersonal, and communication skills.

Qualifications and Experience:

  • Experience working within an investment bank or financial services sector, highly desirable but not essential.
  • ITIL certified or at least a working knowledge.
  • Experience collaborating with offshore, global support teams.
  • Ticket capturing and time logging.
  • Fluent in English and Cantonese both verbal and written. Mandarin is highly desirable but not essential.


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