Assistant Officer, Distributor Service Centre (1-year Contract)

Salary
HK$16000 - HK$19000 per month
Location
Hong Kong
Type
Contract
Workplace
On-site
Published
May 20, 2024
Ref
BBBH140784_1716170653
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Responsibilities

  • Handle distributor enquiry from agents/brokers on aspect of Underwriting, Policy Administration and Claims.
  • Provide excellent end to end service with positive customer mindset.
  • Handle inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated
  • Identify distributors' needs, clarify information, research every issues and providing solutions
  • Build sustainable relationships and engage distributors
  • Anticipate escalation and take over calls when needed
  • Prepare monthly/ annual results and performance reports

Requirements

  • University graduate is preferred
  • Minimum of 1-2 years work experience in within financial institutions, preferably in the insurance sector
  • Experience in customer service / call center is an advantage
  • IIQE papers 1, 3 & 5 is an advantage
  • Good command of English and Chinese in both spoken and written, Putonghua is preferred
  • Good communication skills and problem solving skills as well as negotiation abilities
  • Competent PC knowledge, includes Excel, Word and PowerPoint
  • Ability to work under pressure
  • Immediate availability is highly preferred

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