Technical Support Specialist (Data Platform) - quant trading

Salary
HK$600000 - HK$1200000 per annum + discretionary bonus
Location
Hong Kong
Type
Permanent
Workplace
On-site
Published
May 23, 2024
Ref
BBBH147756_1716447920
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The role will be responsible for monitoring and support Data platform used by the business.

Your future role

* Receive and log tickets via our JIRA system

* Sort and classify tickets based on urgency, type (data requests, bugs, new features), and complexity to ensure efficient workflow management

* Redirect tickets to the appropriate Level 2 or Level 3 teams for specialized intervention

* Provide initial responses and basic troubleshooting solutions to users, according to established procedures

* Monitor the progress of tickets and ensure user satisfaction by verifying that all queries are resolved in a timely manner

* Participate in the updating and improvement of internal knowledge bases and documentation

* Gradually increase technical and operational knowledge to enhance autonomy in issues management

* Work closely with research and trading teams to deeply understand data needs and technical challenges

Your present skillset

* Be rigorous and organised

* Excellent written and oral communication skills in English

* Prior experience in a technical support role is an advantage

* Basic knowledge of ticket management systems like JIRA

* Team player with the ability to work effectively within a multidisciplinary team

* An interest in the financial sector and the ability to quickly learn industry specific technical concepts is preferable

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