Senior Officer, Customer Relations (Compliant Handling)

Salary
HK$25000 - HK$30000 per month
Location
Hong Kong Island
Type
Both
Workplace
Hybrid
Published
Jul 10, 2024
Ref
BBBH150028_1720595924
Share this

Job Description:

  • Handle and resolve customer complaints in a professional manner
  • Handle and investigate complaint cases from direct customers and regulators
  • Perform acknowledgement, investigation on entitlement, resolution and response
  • Manage to act within standard turnaround time and in compliance with company guidelines and regulatory requirements
  • Identify problems & clarify the complaints and make recommendations for future improvement
  • Work with other departments for case resolutions and streamline the workflow to enhance customer experience
  • Provide the coaching to the team members
  • Prepare regular management reports
  • Participate in projects that relevant to customer complaints

Requirements:

  • University graduate or above with 5+ years of working experience in Customer Service or Complaint Handling within Life Insurance
  • Solid experience in complaint handling, preferably in insurance
  • Good interpersonal and communication skills in verbal and written Chinese and English
  • Strong analytical, logical, negotiation and problem-solving skills
  • Qualified license of IIQE Paper 1, 3 & 5

Apply

Follow us
© Gravitas Group 2024Site by