Client Services - Customer Support - Global Bank (Up to 35k)

Our client is an international bank providing a wide range of banking services across their corporate, private and investment banking functions.

They are looking for someone with strong banking product knowledge and client-facing experience to join their Client Support team. The role involves supporting Relationship Managers (RMs) to provide exceptional customer service and maintain relationships with the bank's corporate clients.

Job duties

• Serve as the primary point of contact for clients to handle their inquiries to ensure effective resolution and client satisfaction.
• Support frontline Relationship Managers in providing top-quality service to customers.
• Address referrals from other business entities in the bank, working together with the Relationship Managers to implement suitable solutions to meet customers' needs effectively.
• Collaborate with internal teams to streamline processes and improve customer service standards.
• Maintain accurate documentation of customer interactions and resolutions to ensure a high level of service consistency.

Job requirements

• University degree in Economics, Finance, Accounting or related fields.
• 1 to 5 years of work experience in a customer service role in financial services industry. (Fresh graduates with basic banking knowledge are also welcome to apply)
• Good understanding of general banking operational process such as loans application, account opening, documentation, etc.
• Customer-centric mindset with exceptional communication and interpersonal skills.
• Fluent in both English and Cantonese

Client Services - Customer Support - Global Bank (Up to 35k)