Technical Support - IT Helpdesk - Global Investment Bank

Salary
HK$25000 - HK$35000 per month
Location
Hong Kong
Type
Permanent
Workplace
On-site
Published
Sep 23, 2024
Ref
BBBH153107_1727064730
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Overview

Our client is a multinational bank with a diversified business portfolio covering investment banking, retail banking and private banking services.

They are looking for an experienced L1 Support Analyst to join their Service Desk team. As a member of this team, you will be responsible for providing support to internal staff for basic technical issues and handling users' enquiries related to the bank's in-house systems and applications.

Why should you apply?

  • Top-tier international bank with strong investment banking division
  • Be a part of a very stable team with a diverse culture
  • Career progression into a desktop support role
  • Opportunity for non-FS IT support candidates to enter banking industry

Job duties

  • Provide 1st line of support to internal users for incident resolutions and user enquiries related to software and hardware
  • Communicate with internal staff through phone calls, live chats, emails and ticketing system to follow up and update users on IT related issues
  • Escalate complex and unresolved technical issues to L2/L3 helpdesk teams
  • Record all actions and user status into the ticketing system
  • Work in shifts to support users based across the APAC region

Job requirements

  • 1 to 3 years of experience in IT Support roles in the financial services sector, preferably in banking
  • Prior experience in resolving IT incidents and system related enquiries
  • Strong customer service and telephonic skills with the ability to listen and understand customers' needs effectively
  • Excellent communication skills in English is a must
  • Good analytical and problem solving skills

Apply

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