(Senior) Customer Service Officer - Leading Insurance Company

Salary
HK$1 - HK$35000 per month
Location
Hong Kong
Type
Permanent
Workplace
Any
Published
Oct 29, 2024
Ref
BBBH151960_1730169826
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Our client is a top-tier insurance company with a high diversity of businesses. They focus on providing personalised and comprehensive insurance solutions to meet the diverse needs of their clients. They are currently seeking a skilled Customer Services Officer to join their dedicated team.

Job Description

  • Provide services to customers and sales channel personnel at remote Customer Centers
  • Support Life Operation Project, including LA and Claims Instant Cheque Services
  • Handle frontline enquiries and prepare replies to letters, emails, faxes, quotations, and document retrieval
  • Assist in checking and processing new business applications
  • Collect customer feedback and suggest ways to improve overall satisfaction
  • Draft procedures and processes to improve existing operating practices
  • Express concerns and suggestions regarding employee satisfaction
  • Timely and correct follow-up on customer enquiries

Requirements

  • Experience of customer service experience in financial institutions, preferably in the insurance sector
  • IIQE papers 1, 2, 3 & 5 is an advantage.
  • Excellent customer service and telephone manners
  • Good language and communication skills
  • Good administrative skills, especially in business writing
  • Proficient in Cantonese, English, and Mandarin
  • Immediate availability is highly preferred

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