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Our client is a top-tier insurance company with a high diversity of businesses. They focus on providing personalised and comprehensive insurance solutions to meet the diverse needs of their clients. They are currently seeking a skilled Customer Services Officer to join their dedicated team.
Job Description
- Provide services to customers and sales channel personnel at remote Customer Centers
- Support Life Operation Project, including LA and Claims Instant Cheque Services
- Handle frontline enquiries and prepare replies to letters, emails, faxes, quotations, and document retrieval
- Assist in checking and processing new business applications
- Collect customer feedback and suggest ways to improve overall satisfaction
- Draft procedures and processes to improve existing operating practices
- Express concerns and suggestions regarding employee satisfaction
- Timely and correct follow-up on customer enquiries
Requirements
- Experience of customer service experience in financial institutions, preferably in the insurance sector
- IIQE papers 1, 2, 3 & 5 is an advantage.
- Excellent customer service and telephone manners
- Good language and communication skills
- Good administrative skills, especially in business writing
- Proficient in Cantonese, English, and Mandarin
- Immediate availability is highly preferred
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