Manager, Transfer Agency

Transfer Agency & Fund Services Manager

Role Overview

The role is responsible for overseeing transfer agency delivery and investor servicing, maintaining strong operational controls, and ensuring a consistent, high-quality service across supported markets. The successful candidate will manage client and operational escalations, support fund lifecycle events, and contribute to regional service improvements and strategic initiatives.

Key Responsibilities

Transfer Agency Oversight and Controls

• Review and approve routine and ad hoc transfer agency reports, client confirmations and other deliverables in line with agreed service standards.
• Oversee the accurate processing and authorization of investor and fund records, transactions, standing data and operational instructions in relevant systems.
• Review and approve client communications, payment instructions, trade settlement arrangements and other items requiring authorized release.
• Ensure appropriate checks and dual-control procedures are followed for system updates, fund records, schedules and client reporting configurations.
• Approve audit confirmations and provide authorized operational sign-off where required.
• Maintain appropriate access and authorization rights across transfer agency and related operational platforms, in accordance with internal access controls.
• Supervise support teams responsible for processing transfer agency activity and ensure work is completed accurately and within agreed timelines.

Client and Investor Services

• Serve as a senior point of contact for fund administration and investor servicing matters, resolving queries and overseeing issues through to completion.
• Discuss operational requirements and service matters with clients, agreeing practical solutions where appropriate.
• Participate in client meetings, service reviews and due diligence sessions, ensuring agreed follow-up actions are delivered.
• Maintain strong working relationships with clients and internal stakeholders to support reliable service delivery.

Fund Lifecycle and New Business

• Coordinate the operational setup of new funds, fund transfers and fund closures, including review of documentation and service requirements.
• Confirm that proposed services are operationally deliverable and consistent with applicable procedures and service commitments.
• Support the onboarding process across Sales, Implementation and Operations, ensuring clear ownership, appropriate controls and readiness for launch.
• Prepare or contribute to service-level documentation in accordance with internal operating requirements.

Regional Service and Business Improvement

• Work with product, country and regional teams to improve service design, operational processes and client outcomes.
• Monitor service quality and operational performance, addressing control weaknesses and escalating significant issues when needed.
• Lead or support the resolution of country-level operational problems, ensuring corrective actions are implemented promptly.
• Identify opportunities to simplify workflows, reduce manual activity and improve efficiency through automation or process redesign.
• Promote consistent operational standards, governance and prioritization across markets, while supporting local regulatory and business requirements.
• Share effective practices across teams and contribute to the development of skilled, flexible operations staff.
• Participate in internal and external working groups, market forums and regulatory discussions, providing operational input on proposed changes.
• Contribute to strategic initiatives and project delivery, tracking actions and ensuring agreed milestones are met.

Requirements

• Degree or equivalent experience in Finance, Business, Operations or a related field.
• Experience in transfer agency, fund administration, investor services or securities operations.
• Strong understanding of fund operations, investor servicing, transaction processing and operational control requirements.
• Experience overseeing client deliverables, authorizations, system access and operational workflows.
• Proven ability to manage client relationships, resolve escalations and coordinate across teams and markets.
• Strong judgment, attention to detail and a control-focused approach.
• Experience with operational change, process improvement or automation is an advantage.
• Excellent communication, organization and stakeholder-management skills.