Data Business Analyst

Key Responsibilities

Partner with business and operational stakeholders across servicing, claims, purchasing, and finance to gather and document business and data requirements.
Translate requirements into functional specifications, process flows, data mappings, user stories, and acceptance criteria.
Analyse and validate data flows across policy administration, claims, servicing, procurement, and reporting platforms.
Support data migration, data quality, reconciliation, workflow optimisation, testing, and UAT activities.
Work closely with business and technology teams to deliver data-driven solutions and operational improvements.

8+ years of experience as a Business Analyst, Data BA, or Insurance BA within insurance or financial services.
Strong knowledge of insurance operations, including servicing, claims, policy administration, purchasing/procurement, reporting, and reconciliation processes.
Hands-on experience in data analysis, data mapping, source-to-target mapping, data validation, and issue resolution.
Experience working with insurance systems, claims platforms, servicing applications, and enterprise data initiatives.
Proven experience in Agile delivery environments, including JIRA, user story creation, backlog refinement, UAT support, and Scrum ceremonies.
Strong stakeholder management skills with the ability to collaborate across Business, Operations, Claims, Finance, Compliance, and Technology teams.
Cantonese and English communication skills are required.