Head of Operations - General Insurance

Role Overview

As the Head of Operations, you will play a pivotal role in shaping operational strategy and ensuring the seamless execution of our insurance processes. You will collaborate with senior leadership to drive efficiency, compliance, and performance across all operational areas.

Key Responsibilities

• Strategic Leadership: Develop and implement operational strategies aligned with company goals, focusing on efficiency and innovation.
• End-to-End Process Management: Oversee all aspects of the insurance operations lifecycle, ensuring smooth and compliant processes from underwriting to claims management.
• Regulatory Compliance: Stay abreast of regulatory changes and ensure that all operations adhere to risk and compliance standards.
• Performance Management: Monitor team performance, providing guidance and support to enhance productivity and morale.
• Process Improvement: Identify areas for improvement within operational workflows and implement solutions that enhance efficiency and customer satisfaction.
• Cross-Departmental Collaboration: Work closely with other departments to ensure a cohesive operational environment.
• Data-Driven Decision Making: Utilize analytics to make informed decisions that drive operational effectiveness and enhance service delivery.
• Team Development: Lead, mentor, and develop a high-performing operations team, fostering a culture of continuous improvement and professional growth.

Key Requirements

• Experience: 10+ years in operations management within the insurance industry.
• Leadership Skills: Proven track record in a senior leadership role, demonstrating the ability to lead and inspire teams.
• Strategic Thinker: Strong strategic planning and execution skills, with a deep understanding of end-to-end insurance processes.
• Regulatory Knowledge: Comprehensive understanding of insurance regulations, risk management, and compliance standards.
• Analytical Skills: Proficiency in data analysis and performance metrics to drive operational improvements.
• Problem-Solving Abilities: Strong troubleshooting skills with a proactive approach to process enhancement.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage stakeholders at all levels.