Head of Operations, Specialty GI Insurance

HK$70000 - HK$80000 per month
Hong Kong
Apr 19, 2024
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We are a leading premium boutique insurer specializing in specialty products within the General Insurance industry. Our company is dedicated to providing exceptional risk solutions to clients, offering a range of products including Financial Lines, Fine Art & Species, Film & Events, and other specialty lines. As the Head of Operations and Claims, you will play a crucial role in managing and overseeing the operational and claims processes within our organization.


  1. Operational Strategy and Management:
  • Develop and implement the operational strategy to ensure efficient and effective processes across the organization.
  • Establish operational goals, monitor performance indicators, and initiate corrective actions as necessary.
  • Collaborate with senior management to align operational objectives with the company's overall strategy.
  • Drive continuous improvement initiatives to enhance operational efficiency, productivity, and customer service.
  1. Claims Management:
  • Lead and supervise the claims team, ensuring the efficient handling and settlement of claims in compliance with company policies and industry regulations.
  • Oversee the development and implementation of claims management procedures, guidelines, and best practices.
  • Monitor claims performance metrics, analyze trends, and identify areas for improvement.
  • Collaborate with underwriting, legal, and finance teams to assess claims reserves, manage litigation, and negotiate settlements.
  1. Process Optimization:
  • Identify opportunities for process optimization and automation to streamline operations and improve overall efficiency.
  • Regularly review existing operational workflows and procedures to identify bottlenecks and implement process improvements.
  • Foster a culture of innovation and continuous improvement within the operations and claims departments.
  1. Compliance and Risk Management:
  • Ensure compliance with regulatory requirements and industry standards relevant to operational and claims functions.
  • Identify operational risks, implement risk mitigation strategies, and ensure adherence to internal controls.
  • Stay updated with industry trends, emerging issues, and changes in regulations pertaining to specialty insurance products and claims management.


  • Bachelor's degree in Business Administration, Insurance, Risk Management, or a related field. A relevant professional certification or advanced degree is a plus.
  • Proven experience in operations and claims management within the General Insurance industry, with a focus on specialty products.
  • Strong knowledge of Financial Lines, Fine Art & Species, Film & Events, or other specialty insurance products.
  • In-depth understanding of claims management processes, including investigation, evaluation, negotiation, and settlement.
  • Demonstrated leadership skills with the ability to motivate, manage, and develop a team.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Strong communication and interpersonal skills, with the ability to build relationships with internal stakeholders and external partners.
  • Familiarity with regulatory requirements and compliance standards relevant to the General Insurance industry.


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