Claims Handler - Travel Claims

Key Responsibilities

• Handle and assess travel insurance claims from initial notification through to settlement.
• Review claim documentation and make fair, timely, and customer-focused claim decisions.
• Exercise sound judgment and discretion when assessing claims, particularly in situations requiring interpretation and common-sense decision-making.
• Communicate with customers, service providers, and internal stakeholders to ensure efficient claim resolution.
• Maintain accurate claims records and deliver a high standard of customer service.

Requirements

• Previous insurance claims handling experience, ideally within travel or personal lines claims.
• Ability to work independently and manage claims with minimal supervision.
• Strong decision-making skills, with the confidence to exercise discretion where appropriate.
• Customer-focused mindset with a practical and flexible approach to claims assessment.
• Excellent communication and interpersonal skills.
• Ability to balance policy guidelines with fair and reasonable outcomes for customers.