Customer Service Officer (Counter Service)

Our client is looking for a dedicated and customer-orientated individual to join their team as a Customer Service Officer (Counter Service). This role plays a key part in delivering excellent end-to-end payment services and ensuring smooth financial transactions for their clients.

Responsibilities:

• Provide end-to-end payment services to clients and agencies with a strong customer mindset.
• Handle premium collections including payment by cash, card, cheque, and direct bank-in.
• Carry out verification procedures and Anti-Money Laundering (AML) reviews, especially for large transactions.
• Timely communication and follow-up with agencies to obtain relevant or additional documentation for review purposes.
• Resolve payment-related enquiries via counter service and email correspondence.
• Participate in rotations across various Cashier Centre locations when required.
• Willingness to work overtime and under pressure during peak periods such as month-end, lapse cycles, and business campaigns to support growth.
• Collaborate with team members and departments to meet business objectives.
• Support general administrative duties as needed.

Qualifications:

• Form 5 graduate or higher; tertiary education is an advantage.
• Minimum of 2 years’ relevant experience in cash collection, preferably with experience in the banking or insurance sectors.
• Proficient in spoken and written English, Cantonese, and Putonghua.
• Strong numerical sense and proficiency in Microsoft Word (English version) and Excel; accurate data entry skills are required.
• Possess strong self-initiative, flexibility, reliability, attention to detail, and the ability to work well under pressure.
• Excellent communication and problem-solving skills.

This position is ideal for someone who thrives in a customer-facing role and enjoys working in a dynamic and fast-paced environment. If you are well-organised, solution-oriented and motivated to deliver great service, we encourage you to apply.