We are seeking a proactive and experienced Operations Manager with a strong background in General Insurance. This role is essential in overseeing the full operational lifecycle of insurance policies, particularly across all commercial lines products. You will lead a policy operations team, manage key stakeholders, and ensure seamless collaboration across various business units.
In this role, you will be responsible for people management, setting strategic targets, monitoring performance, and driving continuous development of team members. You will act as the bridge between departments to ensure operational efficiency and delivery excellence.
The ideal candidate will have excellent interpersonal skills, a hands-on approach to operational challenges, and a proven ability to lead and motivate teams in a high-pressure environment. A strong understanding of commercial lines policy processes, systems, and standards is essential.
Key Responsibilities:
- Lead and manage the policy operations team for all commercial lines products.
- Set, monitor, and evaluate performance targets and KPIs.
- Support individual and team development through coaching and training.
- Oversee the end-to-end operations of insurance policies including issuance, endorsements, renewals, and cancellations.
- Ensure smooth coordination and communication between departments.
- Drive operational improvements and implement best practices.
- Manage stakeholder relationships across internal and external parties.
- Ensure compliance with regulatory requirements and internal standards.
- Prepare and present regular operational reports and performance dashboards.
Requirements:
- Experience in an operations management role within the General Insurance industry.
- Prior experience managing teams and driving performance.
- Comprehensive knowledge of commercial lines insurance processes.
- Strong leadership and people development skills.
- Excellent organisational and time management abilities.
- Highly effective communication skills, both written and verbal.
- Ability to influence and manage stakeholders across all levels.
- Problem-solving mindset with attention to detail.
- Proficiency in operational reporting tools and business systems.
