Claims Handler - Casualty

We are seeking a dedicated and detail-oriented Claims Handler specialising in Casualty claim. This role provides an excellent opportunity for a claims professional to manage a varied and complex caseload while delivering exceptional customer service and ensuring efficient claims processing in line with company policies and regulatory requirements.

Key Responsibilities:

• Manage a portfolio of casualty claims from initial notification to settlement.
• Provide timely and accurate advice and updates to clients and stakeholders.
• Negotiate settlements with claimants and their representatives within authority levels.
• Maintain accurate records and ensure compliance with internal and external procedures.
• Collaborate with internal departments and external experts to resolve claims effectively.
• Contribute to departmental training, audits, and reporting tasks where required.

Requirements:

• Minimum of 2 years' experience in handling casualty or liability insurance claims.
• Understanding of Hong Kong insurance market and relevant regulatory frameworks.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy in documentation.
• Ability to work effectively under pressure and prioritise workload.
• Proficient in Microsoft Office applications and claims management systems.
• Professional qualifications (e.g., ACII or ANZIIF) are advantageous but not essential.