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We are hiring a Customer Service Executive for an insurance company in Hong Kong. Ideal candidates will have experience in Personal Lines Insurance (e.g., motor, home, travel), but we also welcome applicants from General Insurance (Non-Life) or Life Insurance backgrounds.
Key Responsibilities:
- Handling customer enquiries via phone, email, live chat, and social media with professionalism and empathy.
- Managing policy servicing requests, claims follow-ups, and general insurance-related queries.
- Resolving complaints and issues efficiently while maintaining high levels of customer satisfaction.
- Coordinating with internal departments (e.g., Claims, Underwriting, Operations) to ensure timely resolution of customer concerns.
- Maintaining accurate and up-to-date customer records in CRM systems.
- Supporting continuous improvement initiatives to enhance service quality and customer experience.
Key Requirements:
- Proven experience in a customer service role, preferably within a fast-paced office or retail environment.
- Excellent verbal and written communication skills in English; fluency in Cantonese and/or Mandarin is highly desirable.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using CRM systems and Microsoft Office applications.
- A customer-first attitude and a proactive approach to handling enquiries and resolving issues.
- Strong team player with a positive and professional demeanour.
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